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GGFi – all about experience

July 13, 2018

GGFi looks forward to greater growth under the new GGF Group structure as part of its annual company review, the company reflected on its successful path to becoming the industry’s choice for insurance.

ggfi - all about service

“It’s all about our experience in delivering good customer service and ensuring our policies meet the needs of both companies and homeowners,” says Frank Allain, GGFi Head of Operations for almost ten years.

GGFi was established in 2005 by the Glass and Glazing Federation in response to a need within the fenestration industry for a broker with a focus on providing high quality warranty insurance products at competitive prices. Growing strongly over the last decade, the organisation now offers warranty insurance policies covering the entire home improvements industry, and also has a developing portfolio of insurance products for other sectors.

“Our team has over twenty years’ insurance experience between us and though our core business, which offers competitive insurance backed guarantee policies, but we offer much more than that. Our dedicated team consists of account handlers, claims handlers and policy administrators who are not only experienced but also well placed to deal with all elements of insurance. Our company ethos is to be a champion of best practice procedures within the insurance market, whilst providing a full range of support services to our valued clients.”

GGFi is proven to be the preferred choice by installers of replacement window and door products and is gaining more business traction in the wider market by offering insurance solutions for a range of business needs.

Operating close to the City of London, GGFi is directly authorised and regulated by the Financial Conduct Authority (FCA). By being close to both the heart of insurance market and the home improvement sectors, this provides a strong platform to enable GGFi to service clients effectively.

Frank Allain summarises: “GGFi’s aim is to offer the most admin-efficient, market-relevant and fairly priced Insurance solutions possible. We’ve helped set the standard for best practice within the home improvements industry for insurance products. This is all down to our team’s experience and their fair and professional treatment of customers to ensure the GGFi brand remains synonymous with reliability and professionalism throughout the industry.”