GGFi goes paperless: policies now available via email!

July 23, 2019

email notification on laptop screen

As part of an ongoing drive to improve customer service and reduce our environmental impact, we're launching online delivery for our insurance policies. 

We're excited to announce that all GGFi policy holders will now be able to have their policy documents sent to them via email instead of by post.

By introducing this new service we hope to significantly reduce our paper usage, while at the same time making access to policy documentation easier and more secure for our customers.

Paperless policies - how it works

It was important for us that our new online policy system be a secure process for everyone involved, so we turned to fellow GGF Group company Borough IT to assist with its development and implementation. 

And we're delighted with the results. When we have the email address of a policy holder on file, after a quick verification step we'll be able to email their policy documentation direct from our server. 

It's quick, straightforward and secure. Should an email address not be available or a homeowner opt for a hard copy to be delivered, we'll dispatch this via Royal Mail.

That means GGFi customers can get their policy documents delivered how it best suits them.

A greener future for GGFi

We send out over 200,000 policies each year so making these available via email will have a hugely positive environmental effect for the business and the paper levels currently being used.

We constantly strive to be as green and sustainable a business as possible. Moving to an online model provides us with the perfect opportunity to do just that while also improving service levels for our policy holders and registered businesses alike.

Stay tuned for more news from GGFi.

frank allain ggfi head of operations

Frank Allain
GGFi Head of Operations

Have a question for our team? Give us a call on 020 7645 3744 or email